FAQS

Does your salon take walk-ins? 
Yes, based on space and stylist’s availability. It is recommended that you schedule an appointment in advance if you have a particular day and time that works best for you.
 
How often should I get my hair cut? 
The frequency of cutting is truly dependent on your hair type, length, and health. It is recommended to maintain length short hair be cut every 3-5 weeks, medium to long hair every 6-8 weeks, and 8-10 weeks for growing out hair. 
 
What products do you use in your salon? 
Prism Salon uses the best products & tools available in the beauty industry. Our brands include Kérastase, Redken, L'Oréal Professionnel, Ouidad, Brazilian Blowout, Bounce Curl, and Bio Ionic. Learn more about these products here.
 
Is clean or dirty hair better for my chemical services?
Clean, dry hair is best for all chemical services. Time permitting, Redken’s Pre-Art treatment will be used to ensure clean hair for optimal processing. 
 
Do you offer a guarantee? 
Yes! Communication with your stylist is KEY. Do not feel uncomfortable with expressing any concerns or dissatisfaction. Often, the issue can be easily resolved with clear understanding of the client's expectations. Prism salon will re-do any service you are not satisfied with if brought to attention within a two week time period following your service.
 
If you are unhappy with a product purchased at Prism Salon, an exchange will be offered. 
 
Do you offer a referral program?
Yes! At Prism Salon, clients are rewarded with $20 off for every person they refer. $20 off to be applied after referral’s appointment. 
Every referral client will receive $20 off services their first visit.  
 
Do you accommodate late arrivals?
Prism Salon prides ourself on providing service to all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. Prism Salon can typically still serve guests who are no more than 15 minutes late for their appointment. Please contact the salon as soon as possible to communicate your estimated time of arrival, and we will do our best to accommodate you.
 
What is your cancellation policy?
Providing outstanding service is the core of Prism Salon. Because service times are reserved especially for you, it is asked that you notify the salon 24 hours in advance to change or cancel appointments without penalty. Without 24 hour notice, a fee of 50% of the price of the cancelled service will be charged, and 100% of the service in the event of a no-show. Fee to be paid before rescheduling. Thank you in advance for your cooperation and understanding.
 
What form of payment do you accept?
Cash, Check, and Credit Card
 
What is an appropriate gratuity?
Prices do not include gratuities. Tipping is optional, but if the service meets or exceeds your expectations, it is definitely appreciated.
The industry standard is 15 – 25% of your total service fee. You will have the option to add a gratuity during check out.
 
Have questions that were not listed here? Please feel free to message the salon.